Jobs at WBM

Customer Care Representative
Saskatoon

As a Customer Care Centre Representative, you are responsible for handling all incoming telephone queries with enthusiasm, skill, and knowledge and the goal of handling most situations with a one touch approach to meeting and exceeding the customer's service level expectations. You will operate as a member of the Customer Care Centre Team and will deal with a broad cross section of customer and query types. It's a fun and fast paced, challenging environment with tons of potential for career growth throughout the company!

Major Duties
1. Handle client and other queries and if necessary, route queries to the proper party.
2. Answer customer queries regarding their accounts, statements and invoices.
3. Manage service contracts, including meter readings and contract changes.
4. Manage and report on customer backorders.
5. Enter and manage sales orders for hardcopy supply products as well as High Speed Internet sales and customer service.
6. Handle order status queries and customer requests for returns.
7. Perform customer satisfaction research.
8. Handle service order inquires and warranty inquiries and verification.
9. Enter and schedule service orders.
10. Prepare reports as required.
11. Assist in supporting and training new personnel as required.

Qualifications
1. Ability to work within a strong team of dedicated Customer Service Representatives.
2. Have an excellent knowledge of and enthusiasm for customer service.
3. Have a reasonable knowledge of computer applications such as Excel, Outlook and Word and a willingness to learn more. Excellent typing skills are required.
4. Must have the ability and the willingness to learn every aspect of WBM's business and business processes.
5. Have excellent telephone skills.
6. Have excellent organizational ability, capable of handling multiple tasks and clients with a high level of customer satisfaction in a fast paced environment.

About WBM
WBM is an industry leader in providing computer, telecom and printing solutions to our clients in three locations across two provinces. For over five decades, we have marketed and implemented technology solutions and systems improving our customers’ business operations.

WBM is ranked as one of the top 100 businesses in Saskatchewan, and one of the top 100 value added resellers in Canada. It all takes teamwork and commitment to customer satisfaction. Our team is growing rapidly and we are seeking to fill this position immediately.

WBM will offer you a competitive income and benefits package. At WBM, we understand that the benefits we provide must go beyond caring for your health - they must also provide for your financial well-being. That’s why in addition to medical, dental and disability coverage, we also provide you an attractive company pension plan (after 2 years).

If you are a self-motivated individual with a desire to pursue any of these exciting opportunities, email your resume today! Attention: Karen Klassen kklassen@wbm.ca