Storyboard Storyboard
The Storyboard icon allows you to curate your own content, mapping your own needs and interests as you go.
  • Storyboard
  • March 8, 2014
  • Share :

WBM Finds New Efficiencies to Serve Client Community

First Call Effectiveness used as a benchmark analytic for enhancing client service and productivity.

When WBM Office Systems was named one of the Top 100 Managed Print Providers in North America, they learned a valuable lesson. For years, WBM had measured the success of their service department in resolution time. But learning more about how the Top 100 Managed Print Providers were selected revealed an entirely new analytic: First Call Effectiveness.

Simply put, First Call Effectiveness is the percentage of service calls that are resolved on the first visit to the client site. The upside of First Call Effectiveness became obvious to the team and that started the process of achieving a benchmark standard of 82%. Watch the video to learn how WBM has successfully implemented First Call Effectiveness.


  • Share :
  • Storyboard
  • March 5, 2018
WBM Technologies Achieves Multiple Gold Level Certifications in Microsoft Cloud & DataCenter Solutions

WBM Technologies Achieves Multiple Gold Level Certifications in Microsoft Cloud & DataCenter Solutions

Read More

  • Storyboard
  • March 8, 2014
WBM Office Systems Enters 2014 on a High Note

WBM Office Systems Enters 2014 on a High Note

Read More