Systems Analyst – Tier 3
Location: Regina, Saskatoon
WBM is looking for a talented individual to join their Information Technology Services (ITS) team. The ITS team works directly with the clients to Support solutions which drive client value. We believe in providing the highest level of customer satisfaction by understanding our client’s needs and, in turn, driving their success.
The System Analyst position is responsible for service and delivery of technical solutions directly to the Managed Services client base. This position also serves in a mentorship capacity for other engineers as the team works together to identify, escalate, and resolve client issues. The successful applicant will have a strong background in several advanced technical competencies along with a commitment to client satisfaction and team spirit.
The successful applicant will be proficient at managing simultaneous assignments of varying scope and priority as they ensure customer satisfaction is maintained.
- 7 years – experience in IT service capacity
- 7 years – experience in Microsoft Server Operating Systems
- Understanding of Active Directory and Microsoft Exchange
- 5 years – experience in virtualization technologies such as VMware, Hyper-V
- 3 years – experience with enterprise routing devices from Cisco Meraki and SonicWALL
- Applicable Certifications preferred
- Mentorship and Leadership skills
- Excellent problem-solving skills
- Proven history of excellence in customer service
- Knowledge of ITIL an asset
The opportunity to succeed is exceptional and the opportunities to advance will be in multiple areas. Those in this position at WBM have flourished within it. Some have gone onto roles in IT and network administration, some have advanced to management positions within WBM, and some have accepted roles in IT Management within the customer organizations that they meet through their work at WBM.
WBM will offer you a competitive income and benefits package with clear paths for advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That’s why in addition to medical, dental and disability coverage, we also provide you an attractive company pension plan, and a personal development program.
If you are a self-motivated individual with a desire to pursue this opportunity, email your resume to firstname.lastname@example.org or via the form below.
Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.
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