Customer Service Coordinator
Location: Calgary, Alberta
Team: Managed Print
Type: Full-Time
About WBM:
WBM Technologies LP (WBM) is a Western Canadian leader in the provision of outcome-driven information technology solutions.
Here at WBM, we are driven by the communities we are connected to. From a humble Saskatoon storefront in 1950 to becoming one of the most sophisticated IT solution providers in Western Canada today, this motivation has never shifted. We continue to provide problem-solving solutions by first evaluating the specific concerns of the people around us.
Why work with WBM?
WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health, they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP. WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of!
Ideal fit:
You are a people person, who will possess and display superior customer service, communication, and organizational skills. You are detail orientated and enjoy multitasking, problem solving and collaborating with your teammates.
Objective:
Scheduling of print service requests, service dispatch, ordering parts and processing administrative requests from technicians. The Incident Coordination also provides routine updates to our clients for pending service requests. Functioning as a liaison between our customers and technicians.
Knowledge, Experience, and Education:
- Minimum Grade 12 or equivalent (GED)
Skills and Competency Requirements:
- A passion for customer service
- Excellent written and verbal communication skills
- Strong organizational and multitasking ability
- Desire to be a team player
- Personable attitude
- Ability to build rapport with external and internal stakeholders
- Analytical and problem solving skills
- Prior experience in a contact centre or retail would be an asset
The hourly rate for this role is $20 per hour.
Additional Details
WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP. WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of!
Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.
Connect with us on Facebook @wbmtech, on Twitter @wbmtech, and on LinkedIn @wbmtech.
Join our team, and write your own story.
Requisition ID: 1288