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Deskside Support Technician

Location: Regina

WBM is constantly looking for unique individuals who are passionate about technology and motivated to be part of an amazing team. Our team members are accountable to themselves, their team, and their clients who believe and trust in them. Currently we have an opportunity available for an on-site Deskside Support Technician – Executive Support whose main responsibility will be to support and maintain meeting rooms technology

In this technical position, you will provide onsite diagnostic, repair, and deployment services to our local clients. You will work in a fast-paced environment, responding to and resolving client requests with a focus on exceeding our customer’s expectations. You will be constantly learning new technology and be driven to learn and grow in your role every day.

Key Qualifications:

  • O365/Skype for Business experience is an asset
  • Analytical – Collects, comprehends, and applies knowledge gathered from experience.
  • Problem Solving – Identifies and resolves problems in a timely manner.
  • Customer Service – Proven ability to manage difficult and/or emotional customer service situations.
  • Communication – Speaks and writes in clear and persuasive language in positive or negative situations.
  • Teamwork – Contributes to building a positive team spirit.
  • Organizational Support – Completes administrative tasks thoroughly and on time, while following organizational best practices.
  • Time Management – Prioritizes and plans work activities efficiently
  • Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time.
  • Dependability – Follows instructions and procedures and responds to management direction positively.

Preference will be given to candidates with any or all of the following valid certifications:

  • Preference will be given to bi-lingual candidates (English/French)
  • Proven history of excellence experience in service coordination, scheduling, and dispatch
  • Desire to help build, and be part of, a close-knit team
  • 2+ years’ experience completing similar work.
  • Amazingly strong organizational skills
  • Customer Service Skills
  • Troubleshooting Skills

The opportunity to succeed is exceptional and the opportunities to advance will be in multiple areas.  Those in this position at WBM have flourished within it. Some have gone onto roles in IT and network administration, some have advanced to management positions within WBM, and some have accepted roles in IT Management within the customer organizations that they meet through their work at WBM.

Additional Details

WBM will offer you a competitive income and benefits package with clear paths for advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That’s why in addition to medical, dental and disability coverage, we also provide you an attractive company pension plan, and a personal development program.

If you are a self-motivated individual with a desire to pursue this opportunity, email your resume to HR@WBM.ca.

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.

Connect with us online at wbm.ca, on Facebook and Twitter @wbmtech, and on LinkedIn at
https://www.linkedin.com/company/wbmtech.

Join our team, and write your own story.

Join our team and write your own story.

Apply Now