Deskside Support Technician – End User Computing

Location: Regina

WBM is constantly looking for a unique individual who is passionate about technology and motivated to be part of an amazing team. Our team members are accountable to themselves, their team, and their clients who believe and trust in them. Currently we have an opportunity available for a Deskside Support Technician. 

In this technical position, you will provide onsite diagnostic, repair, and deployment services to our local clients. You will work in a fast-paced environment, responding to and resolving client incidents/requests with a focus on exceeding our customer’s expectations. You will be constantly learning new technology and be driven to learn and grow in your role every day.

This is a 6 month term position, with a possibility for extension.

Key Qualifications:

  • Analytical – Collects, comprehends, and applies knowledge gathered from experience.
  • Problem Solving – Identifies and resolves problems in a timely manner.
  • Customer Service – Proven ability to manage difficult and/or emotional customer service situations.
  • Communication – Speaks and writes in clear and persuasive language in positive or negative situations.
  • Teamwork – Contributes to building a positive team spirit.
  • Organizational Support – Completes administrative tasks thoroughly and on time, while following organizational best practices.
  • Time Management – Prioritizes and plans work activities efficiently
  • Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time.
  • Dependability – Follows instructions and procedures and responds to management direction positively.

Preferred Qualifications:

  • Troubleshooting Skills
  • Desire to help build, and be part of, a close-knit team
  • 2+ years’ experience completing similar work.
  • Amazingly strong organizational skills
  • Customer Service Skills
  • CompTIA A+ or equivalent experience

The opportunity to succeed is exceptional and the opportunities to advance will be in multiple areas.  Those in this position at WBM have flourished within it. Some have gone onto roles in IT and network administration, some have advanced to management positions within WBM, and some have accepted roles in IT Management within the customer organizations that they meet through their work at WBM.

Additional Details

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.

Connect with us online at wbm.ca, on Facebook and Twitter @wbmtech, and on LinkedIn at https://www.linkedin.com/company/wbmtech.

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