Deskside Technician

Location: Calgary

In this technical position, you will provide onsite diagnostic, repair, and deployment services to our local clients. You will work in a fast-paced environment, responding to and resolving client incidents/requests with a focus on exceeding our customer’s expectations. You will be constantly learning new technology and be driven to learn and grow in your role every day

Minimum Qualifications:

Optimal candidates will possess the following skills and traits:

  • Analytical – Collects, comprehends, and applies knowledge gathered from experience.
  • Problem Solving – Identifies and resolves problems in a timely manner.
  • Customer Service – Proven ability to manage difficult and/or emotional customer service situations.
  • Communication – Speaks and writes in clear and persuasive language in positive or negative situations.
  • Teamwork – Contributes to building a positive team spirit.
  • Organizational Support – Completes administrative tasks thoroughly and on time, while following organizational best practices.
  • Time Management – Prioritizes and plans work activities efficiently
  • Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time.
  • Dependability – Follows instructions and procedures and responds to management direction positively.
  • 2-3 years of experience completing similar work

Preferred Qualifications:

Preference will be given to candidates with any or all of the following valid certifications:

  • Troubleshooting Skills
  • Desire to help build, and be part of, a close-knit team
  • 2+ years’ experience completing similar work.
  • Amazingly strong organizational skills
  • Customer Service Skills
  • CompTIA A+ or equivalent experience

Additional Details

WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.  WBM is committed to meaningful community engagement across Western Canada.  As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of!

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.

Connect with us on Facebook @wbmtech, on Twitter @wbmtech, and on LinkedIn @wbmtech.

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Requisition #1202

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