Print Service Desk Agent

Location: Regina, Saskatchewan
Team: Managed Print
Type: Full-Time

WBM is looking for a talented individual to join our Print Service Desk.  As a member of the Managed Print department, the Print Service Desk Agent works closely with all our clients and plays a vital role in creating an excellent client experience.

Ultimately, this role offers the candidate the ability to provide outstanding customer service while utilizing some of the best technology in the industry.

This is a full-time position working with the Managed Print team.  Duties would include data entry, order entry, scheduling, service dispatch, and supporting a high-volume phone and email queue.  Additional duties may include remote troubleshooting of print devices, various administrative tasks, and various projects as assigned by the Manager of Print Coordination.

Since they are inherently “people-persons”, the successful candidate will possess and display superior customer service, communication, and organizational skills.  They are detail-oriented people who are highly organized and have a high capacity for multitasking.  They are problem solvers who enjoy the challenge of improving the lives of others.

Key Qualifications:

  • Superior customer service
  • Excellent business communication skills
  • Ability to multitask
  • Manage ever-changing priorities
  • Desire to help others succeed
  • Cool under pressure
  • “Can do” attitude
  • Friendly personality
  • Troubleshooting skills
  • Prior experience in a contact centre or service desk setting would be an asset

The opportunity to succeed is exceptional and the opportunities to advance will be in multiple areas. Those in this position at WBM have flourished within it.

Additional Details

WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.  WBM is committed to meaningful community engagement across Western Canada.  As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of!

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.

Connect with us on Facebook @wbmtech, on Twitter @wbmtech, and on LinkedIn @wbmtech.

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Requisition #1227

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