Service Delivery Manager

Location: Regina, Saskatoon, Calgary
Team: Operations
Type: Full-Time

WBM is constantly looking for unique candidates who are passionate about technology, and motivated to be part of an amazing team. Our team members are accountable to themselves, their team, and the clients who believe in them.
In this role, your work will contribute to our overall goal of becoming the #1 Managed Service Provider in Western Canada. Your primary role will be as a Service Delivery Manager, supporting a portfolio of assigned clients and leading a team of technical professionals.

As a Service Delivery Manager, you are key in ensuring the delivery of a consistent, best-in-class customer experience through building and maintaining strong customer relationships and providing effective leadership for your team.

Key Objectives

  • Knowledge of the IT Industry
  • Superior Customer Service and Communication
  • Organized
  • Ability to manage changing priorities
  • Ability to direct people
  • Ability to switch tasks and help where needed
  • Desire to help others succeed
  • Excellent Time Management
  • Creativity and Problem-Solving Skills
  • SLA Reporting Experience

Key Experience

  • Proven history of excellence experience in service coordination, scheduling, and dispatch
  • Desire to help build, and be part of, a close-knit team
  • 2+ years’ experience completing similar work
  • Amazingly strong organizational skills
  • Strong Skills with Microsoft Excel, Outlook, PowerPoint, Word and PowerBI

Additional Details

WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.  WBM is committed to meaningful community engagement across Western Canada.  As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of!

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.

Connect with us on Facebook @wbmtech, on Twitter @wbmtech, and on LinkedIn @wbmtech.

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Requisition #1216

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