Service Delivery Manager

Location: Winnipeg

WBM is currently looking for a Service Delivery Manager to join our growing team in Manitoba. As a member of the Asset Management team you will work directly with our clients and internal teams.

This is a full-time position focused on coordination of the successful onboarding of new customers, execution of ongoing operational deliverables such as invoicing, reporting and initiatives to meet customer needs and service level commitments. You will combine your experience in managing complex and changing priorities with your superior customer service, communication, and organizational skills.

To be successful in this role, you will have demonstrated success in being detail-oriented and highly organized, with the ability to self-manage multiple priorities.  You are a problem solver who enjoys the challenge of working with complex data, and you sincerely embrace the opportunity to improve the overall client experience. You tackle difficult situations with an entrepreneurial mindset and can think creatively while collaborating with colleagues to create solutions that meet client’s diverse needs and expectations.

Our Asset Management Team is a group of talented and unique individuals who demonstrate adaptability and perform their daily tasks with integrity, ensuring all clients’ needs are met. We solve big challenges and ultimately help our clients (both internally and externally) by providing trusted data that enables business decisions.

Key Requirements

  • Proven track record for attention to detail and critical thinking
  • Ability to multitask & manage changing priorities in a fast-paced environment
  • Entrepreneurial mindset, self-starter
  • Project management and data analysis experience
  • Creativity & Perseverance
  • Superior communication and interpersonal skills
  • Two or more years’ experience completing similar work

Additional Details

WBM will offer you a competitive income and benefits package with clear paths for advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That’s why in addition to medical, dental and disability coverage, we also provide you an attractive company pension plan, and a personal development program.

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.

Connect with us on Facebook @wbmtech, on Twitter @wbmtech, and on LinkedIn @wbmtech.

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