Designed for Continuity,  Resilience, and Confidence

Transform the way your co-op operates with the Local Co-op Managed IT Services Program, delivered by WBM Technologies. This service was created specifically for local co-ops to enhance retail operations, safeguard CRS systems, and empower end users across every location.

A Program Built for Retail

Local co‑ops operate at the heart of their communities, with lean teams and increasingly complex IT environments. The Local Co‑op Managed IT Services Program, powered by WBM Technologies, delivers reliable and secure IT services that keep operations running smoothly, so your co‑op can focus on serving members and strengthening communities.

Read Mid Island's Story

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"What made this partnership work is WBM’s ability to integrate seamlessly with our business and with FCL Home Office, bringing governance, scale, and change management under one roof. Not only did WBM solve some problems, but they also anticipated them, completely changing how we view IT.  

IT is no longer a bottleneck, it’s a competitive advantage and I fully endorse this program to other retail organizations.” 

Ian Anderson

Chief Executive Officer
Mid Island Consumer Services Co-operative

Retail Success Stories

When Mid Island Co-op’s IT Manager left the organization, the organization faced uncertainty in their IT direction. Partnering with WBM Technologies provided a secure foundation and 24x7x365 support, resulting in a scalable IT program that supports Mid Island’s growth across Central and Northern Vancouver Island. With a SOC 2 certified program in place, their team has risk assurance, clarity and peace of mind today.

“In just 90 days, our environment went from a source of uncertainty to a strategic asset.  Our security posture is stronger, our people are supported, and leadership finally has the visibility and confidence we need to make informed decisions.” 
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Ian Anderson

CEO, Mid Island Consumer
Services Co-operative

Riverbend Co-op recognized that it was not sustainable to have their CFO managing IT. By adopting an IT program aligned with FCL, they transitioned to a structured and scalable model with comprehensive 24x7x365 support and strategic IT planning. This new program provides for rapid resolution, ensures system performance, and eliminates the need for leadership to travel between locations to address IT issues.

“WBM’s understanding of our co-operative model means we never have to explain how we operate. I have a dedicated IT team that empowers our organization across M365, security, and operations that has already delivered ROI in only 2.5 months. This partnership allows us to focus on serving our members and working in our communities, instead of being stuck in the back room. That’s what being a true co-operative is all about.” 

Greg Sarvis

CEO, Riverbend Co-operative

After the IT Manager at Interlake Co-op retired, the General Manager took over the responsibilities of overseeing IT operations. As the organization continued to grow, leadership recognized the need for experienced guidance to reduce risk and support longterm technology planning. Through a partnership with WBM Technologies, Interlake Coop now benefits from a dedicated team that helps shape IT direction and strategy. With 24x7x365 support and ongoing training and enablement via the WBM Power, staff are supported day to day, and leadership has confidence in technology operations and future growth.

“As General Manager, you wear a lot of hats supporting your team. Whenever there’s an IT problem, I’m typically making the call. Technology is integral to our business, so choosing a sustainable and reliable partnership was a critical part of our long-term strategy. It’s not a matter of if, but when technology challenges take place. With WBM managing our entire environment, including secure identity and access, infrastructure, and endpoints, we have complete peace of mind.” 

Jordan Cook

General Manager, Interlake Co-op

Designed for Local Co-ops Across Western Canada

Serving over 800 communities across Western Canada and beyond, this program supports local co-ops with technology services designed to meet regional needs while maintaining consistency across the retail network.

500+ IT professionals
5 Western-Canadian operations centres
24x7x365 Support
SOC 2 Type 2 Certified

How the Program Works for You

Home Office Integration 

Home Office Integration 

Unified support, shared accountability, and compliance with FCL standards and approved third-party providers. Your local co-op stays aligned with home office requirements without added complexity. 
Cybersecurity Assurance 

Cybersecurity Assurance 

Protect your co-op, members, and CRS systems with 24x7x365 real-time threat detection, rapid incident response, continuous monitoring, and end-user security awareness training. 
Proactive and Scalable Support 

Proactive and Scalable Support 

End-to-end coverage across your environment, from procurement and managed print to employee onboarding and infrastructure management. Support is backed by 24x7x365 monitoring, remote support, and onsite service when needed. 
Training and Enablement 

Training and Enablement 

Empower your team with modern workplace training designed for frontline and back-office staff. Access on-demand how-to support, personalized coaching, and custom learning content that drives confidence and consistency. 
Business Continuity 

Business Continuity 

Your IT knowledge, processes, and procedures are documented, secured, and centrally managed. Operations stay stable and resilient, even as staff or locations change. 
Strategic Governance 

Strategic Governance 

Clear oversight, decision-ready reporting, and a technology roadmap aligned to your co-op’s business strategy. Leadership gets the visibility to make informed decisions with confidence. 

Ready to get Started?

Talk to a Co-op Expert

Frequently Asked Questions

We specialize in supporting co-op retail environments across Western Canada, with deep experience in distributed operations and home office integration.
Yes. Our program is already fully integrated with home office systems and third-party providers (i.e., POS support) and are actively leveraged by many local co-ops across the Western Canada today.
Yes. Our managed IT and print services are built to support co-ops with one location or many, whether you’re on the coast of BC or Southern Manitoba, our team is ready to support you.
Yes. We provide 24x7x365 support, so that your co-op teams are never left waiting for support.
We deliver SOC 2-backed cybersecurity services, including 24x7x365 Virtual Security Operations Centres that provide human-led threat detection and rapid response. This ensures your retail systems, staff, and member data are protected by the same advanced security trusted by Canada’s top enterprises.
WBM partners with your internal IT team, offering additional support in areas such as cybersecurity and 24x7x365 support. Our approach is to complement your operations as an extension of your team, working together as an extra layer of expertise to support scale or elevate your internal capabilities beyond routine day-to-day task execution.
SOC 2 Type 2 compliance is a voluntary auditing framework that ensures service organizations securely manage customer data based on five criteria: processing integrity, security, availability, confidentiality, and privacy. WBM has achieved a Cyber Verify AA Audit rating. Today, less than 5% of managed service providers globally have received this distinction, place WBM among an elite group worldwide.

Book Your Discovery Call Today

Connect with our team of co-op experts for a no-cost discovery focused on understanding your organization, your priorities, and how your technology is working for you.  Whether you’re evaluating your current IT environment, or just starting to think about what’s next, there’s no wrong time to start the conversation.

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