Consistent, responsive IT support built for Western Canadian organizations.
WBM’s Managed IT Support Services give your people a reliable place to turn when technology gets in the way of their work. Your dedicated support team knows your environment, your tools, and your people by name. Requests get resolved quickly, issues get escalated when they need to be, and your team stays focused on the work that matters. Support is available 24x7x365, and every interaction is tracked against measurable response and resolution standards.
Managed IT Support Services
Dedicated Support Pods
Your organization is assigned a dedicated support pod: a focused team of technicians who work with a defined group of clients. Over time, your pod builds real familiarity with your environment, your applications, and the people on your team. That familiarity means fewer repeated explanations, faster resolution, and support that feels like an extension of your organization rather than a ticket queue. Your pod is your first point of contact, and they already know the difference between a high-priority issue and a routine request before you finish describing it.
Teams-integrated support
WBM support is available directly inside Microsoft Teams through a dedicated support button your employees can access without leaving their workflow. Your team can submit a request, join a live session with a technician, or check on a ticket without switching applications or picking up the phone. For organizations already working in Microsoft 365, it makes support faster to reach and removes the friction that stops people from asking for help when they need it. This is a meaningful differentiator: your people get IT support where they already work, not somewhere else.
24x7x365 help desk
Your people work across shifts, locations, and time zones. WBM’s help desk is staffed around the clock, every day of the year, ready to handle issues by phone, email, or Teams. Whether it’s a password reset at 7am or a connectivity issue on a Friday afternoon, your team gets a real response from a technician who knows what they’re doing. Every interaction is logged, tracked, and measured against defined service level agreements.
Proactive monitoring and alerting
WBM monitors your endpoints, servers, and network infrastructure continuously, identifying issues before they reach your people. When something needs attention, your support team is already on it. Patch compliance, device health, and security posture are tracked in real time, and your environment is maintained against WBM’s support standards on an ongoing basis. You get visibility into the health of your environment through regular reporting, not only when something breaks.
Great from Day 1 onboarding
The transition to WBM is structured to be smooth for your team from the first day of support. WBM’s onboarding methodology validates your technical environment, documents your systems, and prepares your support team before go-live. Your employees receive clear communication about how to reach support and what to expect. The goal is a go-live that your people notice for the right reasons: faster response, better access, and a team that already knows their environment.
Our security posture is stronger, our people are supported, and leadership finally has the visibility and confidence we need to make informed decisions.
Frequently Asked Questions
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Ready for IT support that works the way your team does?
WBM supports organizations across Calgary, Saskatoon, Regina, Winnipeg, and Vancouver with managed IT support built around their people and their environment. If your current support model isn’t keeping pace with your organization, we’re happy to walk you through what a transition to WBM would involve. No assumptions about where you are, just an honest conversation about what support should look like for your team.
Request a call below to learn more about Managed IT Support Services.