• March 21, 2022

WBM Technologies Named Finalist for Two International HDI Service and Support Awards

SASKATOON, SK – March 21st, 2022 – WBM Technologies (WBM) is excited to announce our selection as a finalist for two global Help Desk Institute (HDI) industry awards – Best Customer Experience and Best Use of Technology.

The Best Customer Experience award recognizes outstanding achievement in customer satisfaction through established and strategic processes that set high standards for customer interactions.

The Best Use of Technology award recognizes organizations that have most successfully leveraged technology to improve support services and customer service interactions.

“Each year, the HDI industry awards recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management.”

In naming WBM Technologies as a finalist, numerous customer success stories were cited. They included the world-class onboarding of help desk services at Vermilion Energy, to a new “Ask Me Anything” live support innovation at Cameco via Microsoft 365.

“This is an incredible accomplishment for the Enterprise Service Desk team and the talented individuals at WBM whose fantastic efforts, enthusiasm, and talents are validated through these nominations. But these selections are about more than us, they are reflective of the incredible community of customers we have around us, and we are so grateful to them for the opportunities they’ve provided for us to learn and to contribute to their visions.”

The selections are timely, considering not only the role that help desk solutions are playing in empowering hybrid work, but also in aligning with the incredible transformations underway across the WBM client community in Western Canada.

All award finalists will be recognized for their achievements, with the winners being announced during HDI’s SupportWorld Live event, May 15-20, 2022.

You can view a complete list of this year’s HDI Service and Support award finalists, here.

About HDI

HDI is the leading events and services organization empowering the technical support and service management industry and its people. HDI started the IT service and support industry over 30 years ago and is the standard for performance improvement at both the organizational and professional levels. HDI is wholly committed to the advancement of this community. Whether it be through its online platform – HDI Connect -, best practice resources and content, career networking tools, vendor references, local chapter membership, or hosting in-person events and meet-ups, HDI is the industry’s leading connector and collaborator. That is why thousands of organizations and professionals have leaned on HDI over the years to connect them to the answers that advance their careers, grow their network, and improve their customer satisfaction and employee engagement.

About WBM Technologies

WBM Technologies is a Western Canadian leader in the provision of managed and outcomes-driven information technology solutions. We deliver business results across multiple practice areas including Data & Security, End User Computing, Modern Workplace Enablement, Managed Print Solutions, and 24x7x365 Enterprise Service Desk. Through the ongoing management and governance of these solutions, WBM Technologies is delivering a world-class technology experience.

Established May 1, 1950, WBM operates from Infrastructure Operation Centers located in Vancouver, Calgary, Regina, Saskatoon, and Winnipeg. We employ a team of over 400 IT professionals across Canada who are motivated to make a difference with our clients and within our communities through ongoing and impactful partnerships together.

More information is available at www.wbm.ca.

…The thing about WBM is the people, and the great feeling that you get when you are working together with them. Right from the outset we could tell that they are just like us in terms of values and approach, and WBM has been a great partner for us at Vermilion.

Learn more about Vermilion Energy’s service desk innovation

Vermilion Energy

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