WBM Technologies Wins HP’s North American Smart Device Services Award for Predictive Analytics in Print

SASKATOON, SK – May 19, 2021 – Today, WBM Technologies (WBM) was named HP’s top partner in North America in the area of Smart Device Services. This award acknowledges WBM’s innovative and proactive use of remote monitoring technologies and predictive analytics.

WBM is a world leader in the utilization of Predictive Analytics technology, using sensors to track over 65 fields on your device ranging from toner levels to operating temperature, vibration patterns and parts/consumable lifespan. In the event of an alert, the device triggers it’s own service request, bringing onsite response and resolution before it ever goes down. The result is a ‘self-healing’ print solution in which service calls are placed not by humans, but by the device itself, creating wow-factor increases in uptime and end user happiness.

“Our customers are the real winners when it comes to predictive analytics in print. These tools allow WBM to respond to sensor-based alerts on print devices and resolve issues before end-users experience any interruption or downtime. Responding to issues before clients even know they exist has resulted in an impressive reduction of emergency calls. In some cases, as high as 50% of calls over an entire fleet are printer-reported.”

Byron Klassen, Director of Managed Print Services at WBM

This award bolsters an already robust and mutually beneficial relationship between HP and WBM. This partnership has always allowed WBM to enhance collaboration, unlock new productivity levels, and gain never-before-seen insights. It is rewarding for all parties to see these priorities fulfilled.

“HP’s support for WBM and its partner community has been instrumental in the effectiveness of HP’s Predictive Analytics. Their vision and implementation of these tools are phenomenal, and the training our teams have received has been top-notch,” expresses Jeff Crampain, Director of Strategic Account Management at WBM.

“WBM Technologies is always looking to the future of customer experience, continually thinking of ways to improve their clients’ services. They are our top partner for device connect in SDS, and for this, they are being recognized. May this award represent our appreciation of this partnership and admiration of their innovative solutions,” states Paul Birkett, Head of Commercial Software and Solutions at HP.

Another solution driven by the SDS platform is Automated Toner Delivery. When toner hits a designated threshold, WBM receives an alert and immediately replaces the toner without a manual intervention. With tens of thousands of devices in mission critical locations from mines to operating rooms this allows end users to focus on more critical tasks.

Learn how WBM is using predictive analytics to support remote, front-line locations for Calgary AB-based Enerplus Corporation here.

We have greater visibility into end-user needs and workflow patterns, and the ability to ensure greater governance. We’re replacing toner before the end user ever realizes it was running low, and we now have printers that keep printing… WBM really starts sparking something in your head and you start thinking what else could we achieve if we really applied our minds to this?

Jeremiah Brinkworth Team Lead, Client Services and Service Desk, Enerplus

Learn More about WBM’s work with Enerplus