Outcomes
The Objectives, The Journey, The Results
At WBM our focus is to drive business outcomes in collaboration with our clients. Delivering technology is part of how we achieve outcomes, but never our primary focus. To achieve an outcome we need to understand the results we are after, we need to capture key data points that we measure and report in our own unique case study format. This is how we share a vision within our IT community during discovery and governance. Input your search fields below to find an outcome relevant to you and your organization.
Onboarding Service Desk Innovation
Vermilion Energy knows the importance of providing a seamless end-user experience. But with increasing demands on their IT team, there was a clear need for a sustainable, long-term solution that was agile and flexible.
Enterprise Service Desk Integration
FCL understands that a service desk acts as the point of contact between a company and its technology. In a remote work environment, the service desk becomes one of the…
Great from Day 1 Service Desk Transition
SaskPower knows all too well how important the user experience is when it comes to service delivery and support. The company’s changing service desk needs meant finding a partner that…
Values Aligned Service Desk
Located in both the U.S. and Canada, Enerplus understands the importance of consistent, reliable, and efficient end-user support across locations, devices, and users. By partnering with WBM, Enerplus was able…