A sustainable, long-term solution that is agile and flexible
Vermilion Energy is a global oil and gas producer headquartered in Calgary, AB.
With offices in North America, Europe, and Australia, they support over 1100 corporate and field users worldwide.
Vermilion Energy knows the importance of providing a seamless end-user experience. But with increasing demands on their IT team, there was a clear need for a sustainable, long-term solution that was agile and flexible. With the help of WBM, Vermilion Energy transformed their service desk capabilities, achieving a near-perfect Net Promoter Score (NPS) in the process.
Achieving high user satisfaction, seamless integration, improved first call issue resolution, and an overhaul of Vermilion Energy’s knowledge base are only a few of the WBM-drive outcomes outlined in this document.
Upon selecting WBM Technologies as a strategic partner, I saw them execute one of the most seamless service takeovers in my professional experience. But the thing about WBM is the people, and the great feeling that you get when you are working together with them. Right from the outset we could tell that they are just like us in terms of values and approach, and WBM has been a great partner for us at Vermilion.
Frank Barajas Technical Team Lead
Vermilion Energy
Vermilion Energy
2592 Contacts into the Service Desk
192 Satisfaction Surveys Completed
89% First Call Issue Resolution
93 Net Promoter Score from Survey Results
An Award Winning Service Desk
In May, 2022, WBM Technologies’ Service Desk was awarded two international service and support awards from the prestigious industry organization, the Help Desk Institute.
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Work With a Proven IT Partner that Supports Your Vision
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