A sustainable, long-term solution that is agile and flexible
Vermilion Energy is a global oil and gas producer headquartered in Calgary, AB.
With offices in North America, Europe, and Australia, they support over 1100 corporate and field users worldwide.
Vermilion Energy knows the importance of providing a seamless end-user experience. But with increasing demands on their IT team, there was a clear need for a sustainable, long-term solution that was agile and flexible. With the help of WBM, Vermilion Energy transformed their service desk capabilities, achieving a near-perfect Net Promoter Score (NPS) in the process.
Achieving high user satisfaction, seamless integration, improved first call issue resolution, and an overhaul of Vermilion Energy’s knowledge base are only a few of the WBM-drive outcomes outlined in this document.
An Award Winning Service Desk
In May, 2022, WBM Technologies’ Service Desk was awarded two international service and support awards from the prestigious industry organization, the Help Desk Institute.
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Enterprise Service Desk Integration
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