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A sustainable, long-term solution that is agile and flexible

Vermilion Energy is a global oil and gas producer headquartered in Calgary, AB.
With offices in North America, Europe, and Australia, they support over 1100 corporate and field users worldwide.

Vermilion Energy knows the importance of providing a seamless end-user experience. But with increasing demands on their IT team, there was a clear need for a sustainable, long-term solution that was agile and flexible. With the help of WBM, Vermilion Energy transformed their service desk capabilities, achieving a near-perfect Net Promoter Score (NPS) in the process.

Vermilion Onboarding Service Desk Innovation - Social Image

Achieving high user satisfaction, seamless integration, improved first call issue resolution, and an overhaul of Vermilion Energy’s knowledge base are only a few of the WBM-drive outcomes outlined in this document.

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Upon selecting WBM Technologies as a strategic partner, I saw them execute one of the most seamless service takeovers in my professional experience. But the thing about WBM is the people, and the great feeling that you get when you are working together with them. Right from the outset we could tell that they are just like us in terms of values and approach, and WBM has been a great partner for us at Vermilion.
2592 Contacts into the Service Desk
192 Satisfaction Surveys Completed
89% First Call Issue Resolution
93 Net Promoter Score from Survey Results

An Award Winning Service Desk

In May, 2022, WBM Technologies’ Service Desk was awarded two international service and support awards from the prestigious industry organization, the Help Desk Institute.

HDI Best Use of Technology Award 2022 HDI Best Customer Experience Award 2022

Work With a Proven IT Partner that Supports Your Vision

You need to move forward, and we have more to share. If the work we’re focused on has you thinking about how to make things happen, we’d love to hear more about it.

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