Aligning Technology with Business Operations
The Acadia Group of Companies is a construction and engineering business delivering complex, large-scale projects across Western Canada. Acadia operates as one brand with specialized units, supporting work across offices, job sites, and mobile environments. Their teams depend on reliable information, collaboration tools, and systems to maintain productivity regardless of where they work.
As Acadia Group continued to scale, leadership recognized that technology had to evolve from a reactive function into a strategic enabler. The organization needed a long‑term IT partner that could provide consistency, security, and forward‑looking guidance. Working with WBM, Acadia established a managed IT program that aligns technology investments to business goals while supporting both office and field teams.
The Problem
Acadia Group’s existing IT strategy could no longer keep pace with the scale and complexity of its distributed, field‑driven operations. Technology shifted from an enabler to an obstacle, driven by reactive support, inconsistent access to tools across offices and job sites, and underutilized Microsoft 365 investments. Leadership recognized the need for a strategic IT roadmap aligned to business goal, one capable of supporting seasonal workforce scale while maintaining productivity and 24×7×365 security and compliance.
The Solution
Partnering with WBM, Acadia Group implemented a scalable managed IT program support that now serves administrative and field teams’ yearround, with 24x7x365 support, lifecycle management, ongoing enablement, a strengthened cybersecurity posture and ongoing governance and roadmap planning. The program has positioned IT as a strategic function, aligned to Acadia’s growth objectives and capable of supporting both office and field teams without disruption.
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The Outcomes
Onboarding Without Disruption
Transitioning IT partners can introduce risk, especially for construction organizations in peak season. Acadia’s onboarding focused on minimizing disruption through dedicated onsite support, immediate issue resolution, and hands‑on guidance. Employees remained productive throughout the transition, reporting strong early confidence in the new support model and a “Great from Day 1” experience reflected in a Net Promoter Score of 100.
Reliable, Always On Support for Office & Field Teams
Acadia now operates with a clearly defined 24×7×365 support model, combining remote‑first service with a dedicated local team. Proactive monitoring, patching, and lifecycle management improved system reliability and consistency across devices. As a result, Acadia achieved 99% endpoint health, supporting uptime and reliability for both office staff and field crews working beyond traditional hours.
Industry-Leading Cybersecurity Embedded in Operations
Cybersecurity shifted to a core operational discipline, with Acadia introducing multifactor authentication, conditional access policies, managed detection and response, and a structured security awareness program. With 100% staff participation in security training and measurable improvements in compliance, Acadia significantly reduced risk while maintaining a frictionless user experience.
Technology Enablement That Keeps Teams Moving
Acadia strengthened how employees engage with technology through a structured Modern Workplace enablement program, unlocking greater value from their Microsoft 365 investment. With the WBM Power Bar and ongoing training embedded into operations, M365 comfort levels have increased by 34.4% and more than 698 hours of productivity have been reclaimed, supporting faster seasonal onboarding and consistent performance across office and mobile crews.
