Mid-Island Co-op’s Journey to a Resilient IT Foundation
Located on Vancouver Island, Mid Island Co-op has been in business since 1959. They currently serve more than 80,000 members that span from Cowichan Valley to Port Hardy.
When their IT Manager resigned, it highlighted the critical importance of strong leadership and clear accountability in IT management. In partnership with WBM Technologies, Mid Island Co-op transformed uncertainty into a resilient, secure, and scalable IT foundation that continues to fuel their ongoing growth and development throughout the Mid Vancouver Island Region.
The Problem
Mid Island Co-op’s growth outpaced their IT support. With 33 locations, critical retail systems, and tens of thousands of members depending on secure, reliable operations, IT plays a critical role in their operations. When their IT Manager resigned, it revealed a bigger issue: too much depended on one role, with limited visibility, governance, or scalability.
The Solution
Mid Island Co-op partnered with WBM Technologies to reinvent IT as a strategic foundation, enabling the organization to better serve their members and to support ongoing business growth and development across the Mid Vancouver Island Region.
Mid Island has delivered an outcome-driven program combining security, service, governance, and enablement. Everything was designed to scale, stay visible, and reduce risk through a local partnership.
Our security posture is stronger, our people are supported, and leadership finally has the visibility and confidence we need to make informed decisions.
What made this partnership work is WBM’s ability to integrate seamlessly with our business and with FCL Home Office, bringing governance, scale, and change management under one roof. Not only did WBM solve some problems, but they also anticipated them, completely changing how we view IT.
IT is no longer a bottleneck, it’s a competitive advantage and I fully endorse this program to other retail organizations.
Explore What a Resilient IT Foundation Looks Like for You
The Outcomes
A Stronger Security Posture
24×7×365 Managed Detection & Response
Real time Security Operations Centre (SOC) Cyber Analysts and Threat Hunters providing comprehensive coverage from identification, investigation, containment, response and remediation.
Managed Security Awareness Training
100% staff enrollment and training completion, with content and simulations powered by current threat intelligence, rapidly strengthening cyber vigilance.
Security Hardening Projects
Elevating the security baseline through multi-factor authentication, conditional access and policy enhancements.
An IT Strategy That Scales
A Unified Service Delivery Model
Integrating existing standards, processes and compliance with third-party vendors and Federated Co-operatives Limited Home Office.
24×7×365 Service & Support
Combining remote-first phone, email and chat support with local, white-glove on-site support.
Comprehensive Lifecycle Management
A complete technology assessment with ongoing optimization, including hardware, software, refresh coordination and end of life services.
Remote Monitoring & Management
Uptime and reliability unlocked through a suite of proactive patch management tools that ensure compliance.
98% Patch Compliance Health Achieved.
World-Class End User Satisfaction
Net Promoter Score: 100
“I have spent 2 weeks trying to get my issue with Brinks software resolved and you guys came in and fixed my issue in 2 minutes. Everyone I was trying to get to fix my issue was telling me it was another person I needed to call to get this resolved. You came in and fixed it no questions asked.”
“I called in yesterday for the first time, expecting to be let down, but was met with a really good experience! I have told all my co-workers and they all gave a sigh of relief…..looking forward to learning more through the Power Bar.”
“Jignesh…may have saved my life…10/10 service.”
Training and Enablement That Drive Adoption
Microsoft Teams Integrated Support Button
Seamless access to support through a single-click experience.
Live Power Bar Support
On-demand assistance, staffed by Modern Workplace and AI experts, who provide just-in-time answers for “how to” questions beyond traditional break fix support.
192 hours of productivity returned to staff from Power Bar
Power Bar Coaching Series
Ongoing virtual training and self serve role-based learning that promote digital literacy.
62 hours of productivity returned to staff from Training
“Tip of the Week”
Bite sized videos featuring modern workplace tips & tricks that keep employees engaged.
37 hours of productivity returned to staff from Tip of the Week
Data-Driven Governance
Power BI Dashboards
Live service insights that provide leadership real-time access into the health of our IT service and support program.
Recurring Governance
Provicing leadership with visibility and clarity on : what’s happening, why it’s happening, and what to do next.
IT Roadmap & Strategy
Translating insight into action, with ongoing projects, enhancements and investments that are aligned to business goals and strategy.
“IT is no longer a bottleneck, it’s a competitive advantage.”
Ready to Build an IT Environment That Scales with Your Organization?
