Community-Minded, Performance-Driven
Radius Credit Union is a community-focused financial institution serving Southern Saskatchewan with a strong network of 8 local branches. Focused on people first, Radius provides a full range of banking services designed to support the evolving needs of its communities.
Radius was looking for a partner who shared their values, recognized their unique needs, and could support their adoption of technology to benefit the members they serve.
The Problem
Radius Credit Union is no stranger when it comes to embracing technology and digital banking solutions. When their previous managed service provider was unable to keep pace, they immediately recognized the need from improved accountability and an IT strategy that not only addresses current risk but also safeguards members and communities well into the future.
The Solution
Radius Credit Union modernized its technology environment by first identifying gaps through a comprehensive baseline audit, which informed a clear IT roadmap and strategy. This included strengthening its cybersecurity program with 24×7×365 Managed Threat Response delivered through a Security Operations Centre (SOC). Combined with targeted training, enablement, and ongoing governance, the result is a secure, resilient technology foundation that empowers teams, protects members, and supports long‑term growth.
“Our experience working with WBM has been exceptional – in addition to bringing ‘big technology’ experience and expertise to our organization, we have an immense appreciation for their personable and outstanding approach to working with our staff.
We have seen significant improvements in our enterprise technology environment since onboarding and adopting their services. We have come to appreciate everything WBM has to offer – from their approach to delivering managed technology services to their very human and humble approach to working with our organization.”
Explore How Managed IT Services Can Empower Your Organization
The Outcomes
Strengthened Cybersecurity and Member Trust
Radius Credit Union strengthened its cybersecurity posture through a comprehensive baseline audit, a clear security strategy, and 24×7×365 Managed Threat Response delivered through a Security Operations Centre (SOC). With 100% of endpoints monitored, 100% staff enrolled in security training, and a 97% phishing detection rate, Radius now operates with greater visibility, proactive threat prevention, and confidence in protecting member data.
Empowered Employees Through Modern Workplace Enablement
Through a dedicated training and enablement program, Radius Credit Union has empowered employees with on-demand support, targeted learning, and ongoing coaching. The result includes 4,433 employee hours saved, a 47.4% increase in Microsoft 365 comfort levels, and a Net Promoter Score of 10, delivering a modern, intuitive technology experience that boosts efficiency, adoption, and staff confidence.
Clear, Data Driven IT Strategy & Roadmap
Radius Credit Union established a clear, data-driven IT strategy supported by live service dashboards, consistent governance, and a roadmap aligned to business goals. Improved visibility and reporting now guide confident decision-making, reduce uncertainty, and ensure technology investments support long-term growth and organizational priorities.
Trusted Managed IT Partnership Supporting Growth
This partnership has shifted IT from reactive to strategic, empowering internal teams, strengthening trust, and delivering a resilient technology foundation that supports secure operations and sustainable growth.
“In WBM, we have a responsive, trusted and dedicated service provider that guides our organization’s technology. Now we are empowering our internal team with the right tools to operate with confidence and protect our members.”
Kimberley Olfert,
Chief People & Governance Officer
