Aligning Technology with Business Operations
Victoria Foundation is one of Canada’s largest community foundations, supporting charities, initiatives, and community impact efforts across Vancouver Island. With a growing team and an expanding role in the region, the Foundation depends on secure, reliable technology to support collaboration, stewardship, and day-to-day operations.
As the Victoria Foundation continued to evolve, leadership recognized an opportunity to improve the employee technology experience and better align IT with the organization’s long-term goals. Existing systems and processes were becoming increasingly difficult for staff to navigate, creating inefficiencies and taking time away from meaningful work. Working with WBM Technologies, the Foundation established a more proactive and people-focused IT program designed to strengthen cybersecurity, improve operational efficiency, and help teams make better use of their technology investments while supporting future growth.
The Problem
As the Victoria Foundation continued to grow, staff were spending valuable time navigating unreliable systems, inconsistent collaboration experiences, and manual workarounds that impacted productivity. The organization needed a more strategic approach to IT that could better support its people, strengthen cybersecurity, and create a more seamless technology experience across the Foundation.
The Solution
Working with WBM Technologies, the Foundation implemented a proactive managed IT program supported 24x7x365 by a Western Canadian team. Today, their technology investments are driving measurable outcomes, including a world-class NPS score of 100, stronger adoption of Microsoft collaboration tools, and reliable meeting room experiences that better support team productivity and engagement.
Our partnership with WBM changed how we work by giving us the clarity to lead our technology investments.
We now have real-time visibility across our environment, a roadmap aligned to our operations, and the accountability to move forward with confidence, with a partner who helps us stay ahead.
Our people are confident, protected, and equipped to focus on their work rather than workarounds. That confidence translates into better service for our donors and for our community.
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The Outcomes
Industry-Leading Cybersecurity Embedded in Operations
Cybersecurity is embedded into every layer of operations, protecting sensitive donor and community data while building organization-wide confidence. With multi-factor authentication, conditional access, managed detection and response, and ongoing security training, Victoria Foundation achieved 100% staff participation in training and strengthened compliance while maintaining a seamless user experience.
Right-Sized Service & Support
A 24×7×365 support model, combining remote-first service with a dedicated BC-based team, provides proactive monitoring, patching, and lifecycle management. This shift to right-sized, proactive support improved reliability across devices and achieved 100% endpoint health, allowing staff to focus less on IT issues and more on community impact.
Technology Enablement That Keeps Teams Moving
A structured Modern Workplace program unlocked greater value from Microsoft 365 through embedded training and access to the WBM PowerBar. M365 proficiency increased by 24%, while more than 1,430 hours of reported productivity were reclaimed, empowering teams with unified tools, ongoing enablement, and stronger day-to-day Microsoft confidence.
Modernized Meeting Rooms
Modernized meeting spaces provide a reliable environment for donors, charities, and community partners to connect and make decisions that shape the future of Victoria and communities across BC. With 97% meeting room uptime and 887 collaboration hours, teams benefit from seamless, productive meetings and improved employee experience.
