Supporting a Championship Organization with Reliable, People-First Technology
As a professional football club, technology touches every part of daily operations. It plays a role in everything from boardroom decisions to football operations, scouting, and player communications across borders. The club partnered with WBM to address long-standing technology challenges in its meeting spaces and ensure systems reflected the calibre of a championship organization. By working collaboratively with existing vendors and infrastructure, WBM delivered a refined, stable solution that elevated reliability without unnecessary disruption. The partnership extended beyond technology, aligning with shared values of community investments, education and empowering people through smarter workplace tools.
The Problem
Inconsistent meeting room technology created friction during high-stake conversations with executives, scouts and players. System failures during critical meetings negatively impacted productivity, confidence and brand perception. For an organization striving to be seen as a championship club, unreliable technology was holding teams back and forcing users to focus on troubleshooting instead of performance.
The Solution
WBM delivered a managed room solution designed to enhance stability, support and user experience, without starting from scratch. By evaluating existing technology, addressing key pain points, and introducing targeted enhancements, WBM improved reliability while maximizing previous investments. QR-code-enabled support, integrated Microsoft 365 tools, and proactive service transformed meeting rooms into dependable collaboration spaces.
WBM invested the time to not only come on site but also work closely with the company that installed the initial equipment in there. We came out with a really great solution without ripping anything out. We made a couple changes, we made some enhancements and ended up better off without having to start everything from scratch.
Explore What Dependable Meeting Rooms Look Like for You
The Outcomes
Reliable Technology for High-Stakes Collaboration
Meeting rooms now support uninterrupted collaboration across leadership, football operations, and scouting teams. By stabilizing AV systems and improving connectivity, the club gained confidence that technology would perform during critical conversations. This reliability reinforces the club’s reputation as a professional, championship-level organization.
Instant, User-Friendly Technical Support
WBM introduced QR-code-based support in key meeting spaces, including the Piffles Board Room. Users can scan a code, email or access help through Microsoft Teams to received immediate assistance. This significantly reduced frustration and downtime, allowing meetings to continue with escalation or disruption.
Technology That Empowers People & Culture
From a people operations perspective, the focus shifted from technology as a barrier to technology as an enabler. With training, education and consistent systems, employees feel equipped to use collaboration tools confidently. Technology now supports productivity, focus and work-life balance rather than creating friction.
A Trusted Partner Aligned with Community Values
As a non-profit, community-owned organization aligning with partners who share the same values is critical. WBM’s commitment to community involvement, local investment, and long-term partnership made them more than a service provider. They became a trusted extension of the organization.
