Alberta Municipalities Implements World Class IT Services with Net Cost Savings
Alberta Municipalities is the voice of Alberta’s urban municipalities, representing communities where more than 85% of Albertans live. Following an extensive RFP process, Alberta Municipalities selected WBM Technologies as its Managed IT Services partner to modernize infrastructure, improve service delivery and create long-term cost predictability. Through rapid onboarding and a collaborative discovery process, WBM implemented a comprehensive Managed IT model tailored to the organization’s unique needs, culture, and public-sector responsibilities. The result was measurable impact within just three months.
The Problem
Alberta Municipalities required a modern, reliable IT services model that could reduce operational complexity, improve user experience, and control rising technology costs. Their existing environment needed greater infrastructure visibility, faster end-user support, strong cybersecurity, and more predictable budgeting without disrupting staff or critical services during the transition.
The Solution
WBM implemented a comprehensive Managed IT program in 45 days, following a joint technical discovery of the existing environment. It combined infrastructure assessment and strategic road mapping, 24x7x365 live support, remote monitoring, procurement and lifecycle services, and enhanced cybersecurity. An Alberta-based service team and a fixed-cost model gave staff faster support and gave leadership predictable budgeting from day one.
From the optimization of our technology infrastructure to the new and innovative ways our staff can access live and friendly support, WBM has already improved our IT experience – all while reducing costs. As the technology leader for Alberta Municipalities, knowing that our IT operations are in good hands helps me focus on other strategic objectives.”
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The Outcomes
A Trusted, Alberta-Based IT Partnership
WBM quickly established itself as a trusted, local partner deeply aligned with Alberta Municipalities’ culture and operational goals. The Alberta-based service team delivered highly responsive, relationship-driven support, earning widespread staff praise. Within the first 90 days, 99.4% of tickets were resolved, reinforcing trust and allowing leadership to shift focus from day-to-day IT concerns to strategic initiatives.
Rapid Implementation with Immediate Service Wins
The managed services program was fully implemented in just 45 days, an onboarding experience described by Alberta Municipalities as ‘flawless’. Staff benefited immediately from a new, streamlined support model that included live help desk access, infrastructure assessments, and lifecycle management. The result was faster response times, improved service consistency, and a support experience that felt both professional and personal.
Reduced Costs and Improved IT Performance
Through infrastructure optimization and a fixed-cost service model, Alberta Municipalities realized $84,000 in cost savings within the first three months. IT performance improved significantly, including a 53% reduction in IT issues, 38% fewer servers, and 99% patch compliance across the environment. These improvements increased uptime, reduced risk, and delivered predictable IT spending from day one.
Modern Work Enablement and End-User Satisfaction
WBM helped Alberta Municipalities confidently adopt Microsoft 365 and modern collaboration tools, supported by personalized training, skill paths and on-demand “how-to” assistance. End-user satisfaction soared. The feedback around the adoption of tools like Microsoft Teams and OneDrive was overwhelmingly positive. The organization also leveraged Net Promoter Score (NPS) to measure experience quality, consistently capture feedback and reinforce the value of the new IT model.
