Accelerating Digital Adoption for FCC’s Organizational Change Management Team
Farm Credit Canada (FCC) is a forward-thinking financial services organization committed to modernizing how its teams work and collaborate. Facing increasing demands for agility and alignment, FCC’s Organizational Change Management (OCM) team partnered with WBM through the Technology Learning Centre (TLC) – a joint team of FCC and WBM experts. Together, they focused on empowering end users, improving internal communication, and driving adoption of Microsoft Teams through a proven, people-first change management and enablement approach.
The Problem
The OCM team at FCC supports enterprise-wide initiatives and operates in a fast-paced, highly collaborative environment. However, their existing tools and processes made it difficult to stay aligned, share information efficiency, and adapt quickly to change. With resources stretched thin and growing demands across the organization, the team needed a centralized digital workspace and a structured adoption strategy to support sustained productivity.
The Solution
WBM’s Technology Learning Centre designed and implemented a Microsoft Teams “home base” tailored specifically to the OCM team’s workflows. By centralizing key resources, enabling one-click access to information, and supporting the rollout with self-serve training, the solution focused on both technology and user experience to ensure lasting adoption and measurable impact.
Great job with the demo and building enthusiasm. Your white-glove approach will really help with increasing adoption and satisfaction of the product across the organization. Bravo!
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The Outcomes
Rapid Microsoft Teams Adoption
Within just 30 days of implementation, the OCM team saw a 52% increase in Microsoft Teams activity, demonstrating how a tailored adoption strategy can dramatically accelerate engagement. By creating a centralized digital workspace aligned to real user needs, Teams quickly became the team’s primary hub for communication, files and collaboration. This helped eliminate friction and drive consistent usage.
Significant Time Savings and Productivity Gains
By reducing time spent searching for information, managing emails, and switching between systems, the new Teams environment delivered an estimated 80-180 hours of time saved per user, per year. For a high-impact team like OCM, these efficiency gains translated directly into faster execution, improved responsiveness, and greater capacity to support organization-wide change initiatives.
High Training Engagement and User Enablement
The TLC’s self-serve learning model, supported by QuickHelp skill paths and online training, achieved near-100% adoption across the OCM team. Training was interactive, role-specific, and tailored to day-to-day tasks, empowering users to confidently adopt new tools and workflows without disrupting their productivity.
Improved User Experience and Satisfaction
User feedback highlighted the value of the white-glove, personalized approach, with training sessions noted as engaging and customized to the team’s needs. This focus on people, not just technology, laid the foundation for scaling the adoption framework across additional departments at FCC.
