Navigating the move from in-person to online services
When the global pandemic hit, ECIP was faced with the challenge of shifting their in-person services to a virtual delivery environment; a challenge they had never faced before.
Immediately, a solution was needed for them to maintain their services, connect with their clients and staff, access sensitive data remotely, all while delivering services virtually to their families. Through its partnership with WBM, ECIP was able to quickly pivot from in-person to online services, unlocking more productive and efficient means to work and meet their community’s needs.
What Did the Early Childhood Intervention Program Achieve By Working With WBM?
Rapid adoption of modern workplace tools.ECIP was able to retain a 100% satisfaction score among its families during its shift from in-person to virtual programs.
Increased proficiency and confidence in Microsoft technology.Through a deep-dive discovery of ECIP’s workflows, WBM’s Technology Experience Enablement team was able to shift staff’s hesitancy and inexperience in Microsoft’s Tools, to confidence and proficiency.
Dramatic increases in productivity, ease of work, and efficiency.93% of staff reported daily time savings, saving an average of 40+ minutes per day for each staff member.
Right-fit devices for remote work.Through a 4-person pilot program, ECIP was able to realize the advantages of Microsoft Surface Pro 7 devices, enhancing their service delivery and technology experience for both staff and clients.
Discover how technology enablement and right fit devices were able to create a huge success for ECIP’s transition from in-person to virtual services – enabling hundreds of visits and a positive family experience.
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