Navigating the Move from In-Person to Online Services
The Early Childhood Intervention Program (ECIP) has provided specialized services to families of young children between 0-6 years of age with developmental delays for over 40-years. When the global pandemic hit, ECIP was faced with the challenge of shifting their in-person services to a virtual delivery environment; a challenge they had never faced before.
Immediately, a solution was needed for them to maintain their services, connect with their clients and staff, access sensitive data remotely, all while delivering services virtually to their families. Through its partnership with WBM, ECIP was able to quickly pivot from in-person to online services, unlocking more productive and efficient means to work and meet their community’s needs.
The Problem
ECIP is continuously evolving to meet the unique needs of the children and families they support. This means improving the program to ensure their staff are proficient, using technology to provide the best services possible, working more collaboratively as a team, and meeting confidentiality requirements. When the global pandemic hit, these needs intensified. Immediately, they needed a way to maintain their services, connect with clients and each other, access data remotely, and deliver virtual services for families.
The Solution
In partnership with WBM, ECIP quickly transitioned from in‑person service delivery to secure virtual care. Leveraging Microsoft Teams, the organization successfully supported hundreds of visits while preserving a positive experience for families. Once continuity was established, ECIP embarked on a comprehensive workflow discovery, unlocking new opportunities and introducing targeted innovations that accelerated adoption of modern workplace tools across the team.
Now, this has opened our minds to think about how we can be even more productive and offer a wider range of services. I’m so proud of our team. We’ve branched out so much and come so far, we could never go back.
Discover What a Modern Workplace Could Look Like for Your Organization
The Outcomes
Service Continuity without Compromise
ECIP successfully transitioned from in person care to secure virtual services, ensuring families continued to receive critical support during COVID19. 100% of families reported a positive or very positive experience with virtual services.
Confidence with Technology & Comfort with Change
Tailored enablement transformed staff confidence with technology and accelerated adoption of modern workplace tools, with feedback stating the tools “revolutionized the way we provide services, function as a team, and work in general.”
Measurable Productivity and Time Savings
Modern collaboration tools significantly improved efficiency, remote work effectiveness, and day-to-day productivity. 93% of staff reported daily efficiencies, saving an average of 40+ minutes per employee each day.
Momentum for a New, Sustainable Way of Working
Empowered staff champions and right fit technology unlocked lasting workflow improvements and reduced administrative burden. Digitized case files, shared templates, and personalized forms eliminated paper-based processes.
Users feedback
“Before our technology program, all I knew about Microsoft was Word, PowerPoint, and Excel. I had heard of OneNote, but when I went in to look, I was intimidated and just shut it down. Now, I don’t know how I’d live without it.”
– Kendra Blomquist, Early Childhood Consultant, ECIP
