Modernizing Collaboration Through Virtual Meeting Rooms & Modern Workplace Tools
Baker Tilly is a one of Canadas’s largest associations of independent business advisory firms with offices coast to coast. As collaboration between teams and clients is essential to service delivery, Baker Tilly partnered with WBM Technologies to modernize its meeting spaces and digital workplace. WBM assessed existing technology, designed and implemented Microsoft-integrated virtual meeting rooms, and led user adoption of Microsoft Teams and OneDrive through a tailored training approach. The collaboration focused on delivering measurable business outcomes by simplifying meetings, enabling seamless cross-office collaboration, and helping staff work more efficiently from anywhere.
The Problem
As Baker Tilly expanded its remote and hybrid work practices, its existing meeting room technology became outdated and inefficient. Staff experienced friction when connecting to meetings, collaborating across offices, and sharing information with clients. Disconnected tools and inconsistent user experiences reduced productivity and limited the firm’s ability to deliver high-quality collaboration in both in-person and virtual environments
The Solution
WBM Technologies delivered a modern collaboration solution combining Microsoft-integrated virtual meeting rooms with Microsoft Teams and OneDrive. The solution included customized room design, rapid deployment, and a holistic training program using in-person workshops and Brainstorm Quickhelp modules. This approach ensured both technical success and strong user adoption, enabling Baker Tilly to collaborate more effectively across all locations.
It was a strategy to enhance collaboration and help us work more effectively. The virtual meeting experience for our staff and clients has improved significantly, and the ways we are able to use Microsoft applications in our day-to-day has taken it to the next level.
Explore What a Modern Meeting Experience Looks Like for You
The Outcomes
Modernized, User-Friendly Meeting Rooms
WBM redesigned Baker Tilly’s meeting spaces with Microsoft-integrated virtual meeting room technology that made connecting to meetings simple and reliable. The solution was deployed in under three weeks and immediately transformed the meeting experience. 100% of users reported that meetings improved and collaboration between offices became easier. Staff highlighted the simplicity of joining meetings, improved video quality, and the ability to see room availability and connect quickly, removing common meeting delays and frustrations.
Improved Cross-Office Collaboration
With unified meeting rooms and Microsoft Teams, Baker Tilly enabled seamless collaboration across all three office locations. Employees noted that video conferencing allowed them to feel more connected and engaged, regardless of location. 100% of users agreed that communication between offices improved, and feedback emphasized increased visibility, participation, and alignment during meetings. This connection strengthened internal teamwork and enhanced client-facing interactions.
Increased Productivity with Microsoft 365 Tools
Alongside new meeting rooms, WBM deployed Microsoft Teams and OneDrive as a part of a modern workplace strategy. Through tailored training and real-world use cases, staff quickly adopted these tools. 90% of employees reported time savings, equating to 448.5 minutes saved per day firm-wide. Teams reduced internal emails, simplified coordination, simplified coordination, and enabled real-time document collaboration, ensuring teams always worked from the latest version of a file.
High Adoption and User Satisfaction
The combination of intuitive technology and targeted training drove strong adoption and satisfaction across the firm. Baker Tilly achieved a 4.4 out of 5 overall satisfaction rating, with 100% of respondents rating the solution four or higher. User feedback reinforced that the tools were easy to use, accessible from anywhere, and supported flexible work. This positive experience ensured long-term value from the investment and embedded modern collaboration into daily workflows.
