Service Desk Integration

Solution: Enterprise Service Desk Tags: Microsoft, Federated Co-op Type: Document Industries: Co-operative

Federated Co-op Improves User Experience With New Service Desk Integration


FCL required urgent migration for up to 550 users from its legacy BES / VOX Mobility solution to an in-house Microsoft Intune Mobile Device management (MDM) platform.

The company required a streamlined approach that ensured all users would be successfully onboarded to the new platform with minimal disruption to their teams’ performance.

Working in true partnership, WBM managed to leverage its deeper service desk integration services and expertise to help FCL migrate to a new endpoint management platform that lets them offer enhanced support to their employees and cut costs in under just two months.

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