• May 26, 2022

WBM Technologies Awarded Two International HDI Service and Support Awards for Best Use of Technology and Best Customer Experience

SASKATOON, SK – May 26th, 2022 – WBM Technologies is excited to announce our selection as the winner of two global Help Desk Institute (HDI) Service and Support awards – Best Customer Experience and Best Use of Technology.

The award-winning organizations were announced at SupportWorld Live in Las Vegas on May 18th, 2022, one the industry’s largest and most prestigious conferences. Each award winner demonstrated both excellence and innovation in IT service and support.

The Best Use of Technology award recognizes excellence and innovation in IT service and support. Nominees included: Clario Global Customer Care, GDIT NIH IT Service Desk, Namely, and SouthStar Bank.

The Best Customer Experience award recognizes outstanding achievement in customer satisfaction through established and strategic processes that set high standards for customer interactions. Nominees included: Acumatica, ibex, Unisys, and University of Dayton.

Throughout the nomination process, numerous customer success stories were cited. They included the world-class and rapid onboarding of help desk services at Vermilion Energy, and the creation of The Power Bar – an innovative support channel delivering instant access to live, ‘how to’ video support at Cameco Corporation.

“These awards are an incredible achievement for WBM’s Enterprise Service Desk team and a testament to the amazing client community we have around us. We are so thankful for the opportunities they’ve provided us, and to be playing a key role in their strategic objectives. Congratulations to HDI’s 2022 award winners and all of the nominees!”

You can view a complete list of 2022’s Team and Individual HDI Service and Support award winners, here.

About HDI

HDI is the leading events and services organization empowering the technical support and service management industry and its people. HDI started the IT service and support industry over 30 years ago and is the standard for performance improvement at both the organizational and professional levels. HDI is wholly committed to the advancement of this community. Whether it be through its online platform – HDI Connect -, best practice resources and content, career networking tools, vendor references, local chapter membership, or hosting in-person events and meet-ups, HDI is the industry’s leading connector and collaborator. That is why thousands of organizations and professionals have leaned on HDI over the years to connect them to the answers that advance their careers, grow their network, and improve their customer satisfaction and employee engagement.

About WBM Technologies

WBM Technologies is a Western Canadian leader in the provision of managed and outcomes-driven information technology solutions. We deliver business results across multiple practice areas, including: Data & Security, End User Computing, Modern Workplace Enablement, Managed Print Solutions, and 24x7x365 Enterprise Service Desk.  Through the ongoing management and governance of these solutions, WBM Technologies is delivering a world-class technology experience.

Established May 1, 1950, WBM operates from Infrastructure Operation Centers located in Vancouver, Calgary, Regina, Saskatoon, and Winnipeg. We employ a team of over 400 IT professionals across Canada who are motivated to make a difference with our clients, and within our communities, through ongoing and impactful partnerships together.

More information is available at www.wbm.ca.

…The thing about WBM is the people, and the great feeling that you get when you are working together with them. Right from the outset we could tell that they are just like us in terms of values and approach, and WBM has been a great partner for us at Vermilion.

Learn more about Vermilion Energy’s service desk innovation

Vermilion Energy

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