Managed Hybrid IT
Until recently, SaskWater traditionally received IT support and application services from a shared services agreement with another government agency. This Agency provided and maintained all the IT infrastructure and applications as well as providing end user support.
Although this maintenance and support model did provide the infrastructure required for SaskWater to operate, a number of ongoing issues became apparent over time – the most prevalent being a lack of leadership and vision from a partner who was truly vested in the Outcomes that SaskWater was trying to achieve.
WBM was ultimately awarded a contract to provide, implement, and deliver ongoing management of the primary and secondary datacentres, and as well provide complete lifecycle management of end user devices across the organization. Here are the Results.