SaskPower knows all too well how important the user experience is when it comes to service delivery and support. The company’s changing service desk needs meant finding a partner that could deliver the exceptional support expected by SaskPower’s customers. It also meant rapidly deploying this new service desk solution to minimize disruption and achieve quick wins.
“Happy with the speed in which my issue was handled. I submitted via email and it was completed in 3 minutes!”
See how a Great from Day 1 service desk transition enhanced collaboration, customer satisfaction, and was deployed in just weeks.
- Industry: Utilities
- Size: 4,000+ Employees
- Location: Regina, Saskatchewan
What Did SaskPower Achieve by Working With WBM?
- Day one operational excellence. The new service desk solution immediately handled the second highest call volumes that year.
- Rapid deployment in just weeks. Several months of work was completed in only weeks, allowing for a seamless and rapid transition.
- Strategic improvements to the knowledgebase. 924 articles were reviewed, updated, and uploaded to boost support visibility and efficiency.
- Improved collaboration across the organization. Responder groups took part in 20+ hours of dedicated workshops.
- 25+ quick wins were achieved. Quick wins helped SaskPower achieve the immediate results and outcomes that mattered.