Delivering Measurable Outcomes for the Government of Saskatchewan
The Government of Saskatchewan is responsible for delivering programs and services that support residents, communities, and economic growth across the province, while enabling more than 12,000 public service end users who serve Saskatchewan citizens every day.
WBM Technologies was selected through a competitive process to modernize and manage their End User Computing environment, focusing on long-term value and efficiency rather than transactional purchasing. Led by the Information Technology Division, a flexible End User Computing lifecycle strategy was delivered, including procurement, deployment, support, and refresh, adapting to evolving technology and user needs.
The Problem
The Government of Saskatchewan managed end user devices through a model that relied on multiple vendors, contracts, and financial structures. Over time, this approach limited flexibility and created unnecessary administrative overhead, which made it difficult to achieve consistent service levels and long-term cost optimization.
The Solution
The Government implemented an outcome-based model that consolidated all aspects of the device lifecycle under a single partnership. This included the creation of a centralized onsite operations centre, a transparent refresh schedule, flexible hardware selection, and a simplified utility-based pricing model, all designed to improve efficiency, reduce costs, and enhance the end user experience.
Explore What a Device Lifecycle Program Could Look Like for Your Organization
The Outcomes
Centralized EUC Operations at Enterprise Scale
The Government and WBM established a centralized End User Computing Operations Centre to support a 12,000 device environment from a single secure location. The transition consolidated warehousing, device builds, deployments, and support with zero downtime.
This resulted in achieving 100% inventory accuracy while securely tracking and relocating more than 1,000 assets, strengthening operational efficiency and service reliability across ministries.
Predictable, Province-wide Device Refresh
A published, multiyear refresh schedule transformed device management into a predictable, well-governed service. In the first 8 months, the program delivered 3,025 device refreshes across 61 locations provincewide.
With peak months deploying up to 540 devices, ministries benefited from early visibility, reduced disruption, and consistent execution at enterprise scale.
Technology Innovation with $530K+ in Cost Savings
Through a value-based EUC procurement strategy, the Government of Saskatchewan achieved $530,618 in Year 1 hardware savings while modernizing its device fleet.
Cost reductions of $154 per desktop and $282 per laptop were realized while improving performance, mobility, and reliability, freeing budget capacity to reinvest in higher-value government priorities.
Faster Deployments and Higher End-User Satisfaction
Refined deployment processes reduced average installation time to 26 minutes per device, improving efficiency without sacrificing user engagement. End-user feedback confirmed the impact, with 87–92% satisfaction across service quality, staff support, and overall experience.
The result was a smoother deployment experience, fewer escalations, and increased confidence in IT services.
