WBM Achieves Net Promoter Score of 95 across its Western Canadian Managed Technology Services Client Community

Servicing a Diverse End User Clientele and Community, WBM’s Award Winning Enterprise Service Desk Team Raises the Bar on Providing Exceptional Service

“Net Promoter Score” (NPS) is a proven customer experience metric that has transformed the business world. Today, it provides a core measurement statistic for customer experience management programs world-wide, and a benchmark tool to understand the effectiveness of Customer Service programs.

Ranked on a scale of 1 to 100, with a higher score meaning that more “promoters” or loyal enthusiasts who would refer others to a company or brand, WBM monitors this score closely to understand the effectiveness of its own Customer Service delivery. World Class brands strive to achieve scores above 80 as a general benchmark.