WBM Finds New Efficiencies to Serve Client Community
First Call Effectiveness used as a benchmark analytic for enhancing client service and productivity.
When WBM Office Systems was named one of the Top 100 Managed Print Providers in North America, they learned a valuable lesson. For years, WBM had measured the success of their service department in resolution time. But learning more about how the Top 100 Managed Print Providers were selected revealed an entirely new analytic: First Call Effectiveness.