Customer Outcomes
The Objectives, The Journey, The Results
At WBM, our focus is to drive business outcomes in collaboration with our clients. Delivering technology is part of how we achieve outcomes, but never our primary focus. To achieve an outcome, we need to understand the results we are after, we need to capture key data points that we measure and report in our own unique case study format. This is how we share a vision within our IT community during discovery and governance. Input your search fields below to find an outcome relevant to you and your organization.
Mid Island Co-op Reinvents Retail IT
How a growing cooperative turned IT from a risk into a competitive advantage.
Securing &
Enhancing IT
Radius Credit Union modernized its IT strategy and cybersecurity to better protect its members and support community growth. Click to see how a resilient technology roadmap paved the way for their long-term success.
IT Built to Scale with Construction
See how Acadia Group of Companies transformed their IT from a reactive obstacle into a strategic powerhouse that supports complex field operations across Western Canada.
Enabling Acquisition Growth Across Remote Operations
Discover how Agrium integrated 227 remote sites and 1,500 employees in just four months. Click to see how a disciplined deployment strategy ensured a seamless transition during a massive operational expansion.
Securing & Enhancing Municipal IT
See how the City of Melville modernized its IT and slashed cybersecurity risks to support its 4-year strategic plan. Click to read how they built a secure, reliable foundation for their growing community.
Onboarding Service Desk Innovation
Discover how Vermilion Energy transformed its service desk to achieve a near-perfect NPS and global scalability. Click to see how they shifted from reactive support to high-performance automation.
Great from Day 1 Service Desk Transition
Learn how SaskPower transitioned to a 24/7 service desk for 4,000 employees in just 10 weeks. Click to see how they achieved “Great from Day 1” performance without a single disruption.
Shared IT Service Efficiencies
See how post-secondary institutions saved big through a collaborative IT procurement model. Click to read how they gained massive buying power and streamlined standards in just 12 weeks.
End User Computing as a Service
See how the Government of Saskatchewan streamlined IT for 12,000 users through a single, high-efficiency device lifecycle model. Click to discover how they cut overhead and optimized costs across the province.
Improving Outcomes for Children with Development Delays
Discover how ECIP pivoted from in-person care to secure virtual visits during the pandemic. Click to learn how they leveraged modern workplace tools to maintain vital support for families and children.
A Managed End User Computing Deployment Cycle
See how FCL modernized a massive, nationwide device fleet with zero disruption to its local co-ops. Click to learn how a structured deployment strategy built a stronger foundation for their 1,600 locations.
Collaboration Rooms Transformed
Learn how the Saskatchewan Roughriders Football club transformed their meeting room experience without investing new budget into their existing meeting rooms.